NUVEON Returns & Exchange Policy

Last Updated: March 2026

At NUVEON, we value your shopping experience. To ensure a smooth partnership during our early stages, we have established the following simple and transparent returns and exchange process:

1. Change of Mind

If you receive your item and decide it is not quite right, we offer flexible return options:

Policy Period: Please contact us within 14 days of receiving your delivery.
Condition: Products must be brand new, unopened, and in resaleable condition with all original packaging intact.
Fees: The cost of return shipping is the responsibility of the buyer. Please note that original shipping costs will be deducted from your refund.

2. Faulty or Damaged Goods

If a product is defective or arrives damaged, we are committed to making it right:

Dead on Arrival (DOA): If you find that a product is not working within 7 days of receipt, please contact us immediately for a prompt replacement.
Warranty Claims: For non-accidental faults occurring within the warranty period, we provide repair or replacement services.

3. How to Initiate a Return

Contact Support: Email us or contact us through the purchasing platform with your order number and photos of the product.
Return the Product: Once your return is approved, please ship the item back. Items must be returned in their original packaging to prevent damage during transit.
Refund Processing: We will process your refund or issue a credit note within 3-5 business days after receiving and inspecting the goods.

4. Policy Exclusions

We cannot offer returns or exchanges for:

Products that have been opened, used, or physically damaged by the user.
Items marked as "Clearance" or specifically noted as "Non-returnable."
Unauthorized repairs or disassembly performed by third parties.

Every customer is important to us. If you have any unique circumstances, please reach out—we will do our best to find the most reasonable solution for you!