NUVEON Privacy Statement

Last Updated: March 2026

At NUVEON, we value your trust. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. NUVEON complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Information We Collect

To provide you with high-quality smart home, kitchen, and garden solutions, we may collect:

• Identity & Contact Information: Name, email address, phone number, delivery and billing address.
• Transaction Information: Purchase history and payment details.
• Interaction Data: Records of your communications with customer service, product reviews, and social media interactions.
• Technical Data: IP address, browser type, device information, cookies, and website usage data.
• Marketing Preferences: Your preferences in receiving communications from us.

2. How We Collect Your Information

We collect information directly from you when you:

• Browse, interact with, or create an account on our website.
• Place an order or subscribe to our newsletter/promotional offers.
• Contact our support team via email or online forms.
• Through cookies and tracking technologies to recognize repeat users and improve experience.

3. How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: To process payments, manage orders, and deliver products.
• Customer Support: To manage your account, respond to inquiries, and handle returns or warranty claims.
• Personalization: To recommend products and personalize your shopping experience.
• Marketing: To send updates on latest products and special offers, if you opt in.
• Improvement & Security: To optimize website performance, prevent fraud, and ensure security.

4. Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Such as delivery partners, for example Australia Post, payment processors, and marketing/analytics platforms.
• Legal Requirements: When required by law or to protect the rights and safety of NUVEON and its customers.

5. Data Security & Storage

We implement industry-standard physical, electronic, and managerial procedures to safeguard your information against misuse, loss, or unauthorized access. We retain information only as long as necessary for business or legal purposes.

6. Cookies & Third-Party Links

• Cookies: We use cookies to improve performance, analyze behavior, and deliver personalized content. You can disable them via browser settings.
• Third-Party Links: Our website may contain links to other sites. We are not responsible for their privacy practices.

7. Your Rights

You have the right to:

• Access & Correction: View or update your profile at any time.
• Opt-out: Click “Unsubscribe” in any marketing email to stop receiving communications.
• Deletion: Request deletion of your data where applicable.

8. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact:

NUVEON Privacy Officer
Email: support@nuveon.com.au
Website: www.nuveon.com.au